INDEPENDENT THIRD-PARTY ASSESSMENTS – Customer feedback has never been more important than it is today within the competitive landscape of the federal government contracting industry. In order to maintain healthy customer relationships and continued business, it is critical to know what a customer likes and dislikes about a company’s service, product or even corporate processes. Obtaining specific feedback through tailored and targeted questions will provide new insights into how a customer perceives the provider of their products or services and can lead to opportunities for additional business.
We have created a process for surveying customers that involves one-on-one meetings across the table. While electronic surveys may be useful to obtain very specific feedback in short, quick timeframes, there is no substitute for a face-to-face discussion that allows for follow-up questions, the ability to read body language and the opportunity to gain additional context around an issue. We are specialized in this area and often receive new information that was not known or expected. Engage us for an independent performance assessment to:
- Customize survey templates to target appropriate areas of interest with relevant questions
- Conduct focused assessments with customers or employees
- Provide detailed analysis of results and scores showing strengths, weaknesses, and needed actions
- Deliver a Business Performance Improvement Plan to increase customer satisfaction or enhance employee loyalty